- Payments & Confirmations
In order to confirm your reservation hot-el-apartments.com requires a 30% deposit of the total value of the booking, the balance of which is due on arrival. Reservations are not confirmed until you receive a hot-el-apartments.com reservation number. Hot-el-apartments.com accepts no liability for people who arrive at the apartment accommodation before receipt of this reservation number. - Accepted forms of payment
All major debit/credit cards, American Express. All payments with credit cards and international bank cards will be subject to a 3.5% charge. American Express (AMEX) cards will be subject to a 4.5% charge. Please note that a reservation remains a provisional one until the deposit/full payment has been received. - Cancellations and alterations
• Individual Bookings of up to 2 apartments- If you need to cancel or change your accommodation and provide hot-el-apartments.com with 7 days notice. All cancellations need to be received by hot-el-apartments.com in writing either by e-mail or fax and will only be effective on the date of written receipt. Hot-el-apartments.com advises guests to obtain personal travel insurance covering their accommodation.The following fees will be applied to the total value of the reservation for any cancellations received within 7 days of the arrival date:7 Days = 30% Cancellation Fee
2 Days = 100% Cancellation Fee• Group bookings of more than 2 apartments – If you need to cancel or change your accommodation and provide hot-el-apartments.com with 14 days notice. All cancellations need to be received by hot-el-apartments.com in writing either by e-mail or fax and will only be effective on the date of written receipt. Hot-el-apartments.com advises guests to obtain personal travel insurance covering their accommodation.
The following fees will be applied to the total value of the reservation for any cancellations received within 14 days of the arrival date:
14 Days = 30% Cancellation Fee
7 Days = 100% Cancellation Fee• Advanced Purchase Reservations – When you book an advanced purchase rate, we will take full prepayment from your debit/credit card at the time of reservation. The advanced purchase rate is non-refundable and cannot be transferred to an alternative date.
Cancellations and/or modifications of any kind are strictly non-refundable.Refunds are credited to the card/method used for payment.
Alteration fee – all alterations will incur a £10.00 Admin fee. - Extending Your Stay
Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to a possible rate change. - Complaints
Hot-el-apartment.com has made every reasonable effort to ensure the freshness, quality and value of your accommodation. In the event of a complaint, guests may contact hot-el-apartment.com during their stay at the apartment and we will do our utmost to assist you. However, ultimately we cannot accept liability for guest dissatisfaction with a apartment. Hot-el-apartments.com cannot assist guests who first submit complaints after departing the hotel accommodation. - Information
Much of the accommodation information provided on our web site and by our reservation centre is supplied by each apartment. Whilst every care has been taken to ensure that all information provided online, by telephone and facsimile is accurate, hot-el-apartments cannot be held liable for any errors or omissions it may inadvertently contain. - Availability
Confirmations are made by hot-el-apartments.com on the basis of availability information supplied by apartments. In the l-unlikely event that hot-el-apartments is advised that a apartment is not available after hot-el-apartments.com has issued a confirmation to a guest, hot-el-apartments.com reserves the right to cancel the reservation with a full refund to the guest. Under such circumstances hot-el-apartments.com’s liability is limited to the payment received for the accommodation booked via hot-el-apartments.com and now being cancelled. This liability does not extend to travel commitments or other costs. In such an event we would naturally do all we can to offer alternative but equivalent accommodation. - Occupants
Only persons notified to us prior to arrival may occupy the apartment. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded. - Damage Liability
It is expected that the apartments are left in a clean and tidy order. You are responsible for any damage to the apartment and its contents during your stay which has occurred due to negligence or omission. Any damage must be reported to us without delay. Any lost property will be held for 14 days and if it is not claimed it will be donated to a local charity. Furthermore, we reserve the right to charge guests who cause disturbance to other guests and tenants. - Preauthorisation
Upon arrival hot-el-apartments.com reserves the right to request preauthorisation of the guest’s credit or debit card up to £100 per apartment, or for large groups, a pre-authorisation of up to £500 as security against any damage and incidentals. A passport or driving licence will also be requested as proof of identification on arrival. - Third Party Bookings
By making a 3rd party booking, and agreeing to our terms and conditions at time of booking, you are authorising Hot-el-apartments to
charge your debit/credit card for the accommodation costs and any additional extras, administration fees, damages or penalties incurred during the 3rd party rental of accommodation from Hot-el-apartments. Hot-el-apartments may also require the guest staying in our accommodation to complete a pre-authorisation against any damages that may occur. - No Pets Policy
Regrettably no pets of any kind are allowed in the apartments or apartment buildings at any time with the exception of guide dogs. - Advanced Purchase Rate
Advance Purchase rates represent the 40% saving for booking in advance. They must be booked at least 30 days prior to arrival. Full non-refundable payment by credit or debit card is required at time of booking. Please note these terms and conditions apply for the Advance Purchase bookings only. For other rates, please check the relevant terms and conditions.
When you book an advanced purchase rate, we will take full prepayment from your debit/credit card at the time of reservation. The advanced purchase rate is non-refundable and cannot be transferred to an alternative date.
Cancellations and/or modifications of any kind are strictly non-refundable.
E & OE: Errors and Omissions Excepted details and specification maybe subject to change without notice.