Serviced Apartments in Edinburgh and Glasgow, Scotland - Hot-el Apartments

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Terms and Conditions

We are aiming to be as clear as possible in terms of the "smallprint". There are no catches, but we still strongly advise you to familirize yourself with our terms and conditions to avoid any misunderstanding.

  1. Information
    Much of the accommodation information provided on our web site and by our reservation centre is supplied by each apartment. Whilst every care has been taken to ensure that all information provided online, by telephone and facsimile is accurate, hot-el-apartments cannot be held liable for any errors or omissions it may inadvertently contain.
  2. Availability
    Confirmations are made by hot-el-apartments.com on the basis of availability information supplied by apartments. In the l-unlikely event that hot-el-apartments is advised that a apartment is not available after hot-el-apartments.com has issued a confirmation to a guest, hot-el-apartments.com reserves the right to cancel the reservation with a full refund to the guest. Under such circumstances hot-el-apartments.com’s liability is limited to the payment received for the accommodation booked via hot-el-apartments.com and now being cancelled. This liability does not extend to travel commitments or other costs. In such an event we would naturally do all we can to offer alternative but equivalent accommodation.
  3. Extending Your Stay
    Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to a possible rate change.
  4. Preauthorisation
    Upon arrival hot-el-apartments.com reserves the right to request preauthorisation of the guest credit or debit card as security against any damage and incidentals.
  5. Damage Liability
    It is expected that the apartments are left in a clean and tidy order. You are responsible for any damage to the apartment and its contents during your stay which has occurred due to negligence or omission. Any damage must be reported to us without delay. Any lost property will be held for 14 days and if it is not claimed it will be donated to a local charity. You will be held responsible for the keys to the apartment at £100 per set if lost or damaged. Furthermore, we reserve the right to charge guests who cause disturbance to other guests and tenants.
  6. Payments & Confirmations
    In order to confirm your reservation hot-el-apartments.com requires a 25% deposit of the total value of the booking, the balance of which is due on arrival. Reservations are not confirmed until you receive a hot-el-apartments.com reservation number. Hot-el-apartments.com accepts no liability for people who arrive at the apartment accommodation before receipt of this reservation number.
  7. Cancellations and alterations
    If you need to cancel or change your accommodation and provide hot-el-apartments.com with 28 days notice. All cancellations need to be received by hot-el-apartment.com in writing either by e-mail or fax and will only be effective on the date of written receipt. Hot-el-apartment.com advises guests to obtain personal travel insurance covering their accommodation.
    The following fees will be applied to the total value of the reservation for any cancellations received within 28 days of the arrival date:

    28 Days =         10% Cancellation Fee
    14 Days =         25% Cancellation Fee
    7 Days =           50% Cancellation Fee
    48 Hours =        75% Cancellation Fee

    Refunds are credited to the card/method used for payment.
    Alteration fee – all alterations will incur a £10.00 Admin fee.

  8. Accepted forms of payment
    All major debit/credit cards, American Express and bank transfers. Please note that a reservation remains a provisional one until the deposit/full payment has been received.
  9. Occupants
    Only persons notified to us prior to arrival may occupy the apartment. The number of persons permitted to occupy the apartment is limited to the number of beds available and this limit may not be exceeded.
  10. Complaints
    Hot-el-apartment.com has made every reasonable effort to ensure the freshness, quality and value of your accommodation. In the event of a complaint, guests may contact hot-el-apartment.com during their stay at the apartment and we will do our utmost to assist you. However, ultimately we cannot accept liability for guest dissatisfaction with a apartment. Hot-el-apartments.com cannot assist guests who first submit complaints after departing the hotel accommodation.

E & OE: Errors and Omissions Excepted details and specification maybe subject to change without notice.